About this Privacy Policy

Yianni Mooney Pty Ltd trading as Yianni Mooney Auctioneer operates the www.yiannimooneyauctioneer.com.au website or alias domains (the “Service”).
 
Yianni Mooney Auctioneer is committed to respecting your right to privacy and protecting your personal information.
 
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. 
 
Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.yiannimooneyauctioneer.com.au
 
This privacy policy applies to the Site and all services offered by Yianni Mooney Auctioneer

Personal data 
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on our site, fill out a form and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, phone number and other details.
 
Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.
 
Personal identifiable information may include, but is not limited to:
•    Email address
•    Agency name and details
•    First name, last name
•    Phone number
•    Address, State
 
Usage data (non-personal identification information)
We may collect non-personal identification information about users whenever they interact with our site (“usage data”). This usage data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

​

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we may use:
•    Session Cookies: We use Session Cookies to operate our Service.
•    Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
•    Security Cookies: We use Security Cookies for security purposes.

​

How we use collected information
Yianni Mooney Auctioneer may collect and use users’ personal information for the following purposes:
•    To improve customer service: the information you provide helps us respond to your customer service requests and support needs more efficiently.
•    To personalise user experience: we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
•    To maintain and improve our Site: we may use feedback you provide to improve our products and services.
•    To send periodic emails: we may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If any user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product, or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
•    To send transactional emails, including but not limited to your Tax Invoice and to notify you about changes to our service
•    To provide analysis or valuable information so that we can improve the service
•    To monitor the usage of the service
•    To detect, prevent and address technical issues
 
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. The security of your data is important to us, however, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
 
Transfer of data
Your information, including personal data, may be transferred to, and maintained on - computers located outside of your state, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Yianni Mooney Auctioneer will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of data
 
Legal Requirements
Yianni Mooney Auctioneer may disclose your personal data in the good faith belief that such action is necessary to:
•    To comply with a legal obligation
•    To protect and defend the rights or property of Yianni Mooney Auctioneer
•    To prevent or investigate possible wrongdoing in connection with the service
•    To protect the personal safety of users of the service or the public
•    To protect against legal liability
 
We do not sell, trade, or rent users personal identification information to others
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes if you have given us your permission.
 
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
 
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service. These third-party providers are listed below, but not limited to:
 
•    Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
 
•    Facebook pixel
Facebook pixel is a web analytics service offered by Facebook that tracks and reports website traffic. Facebook uses the data collected to track and monitor the use of our Service. This data is shared with other Facebook services. Facebook may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Facebook, please visit Facebook Privacy & Terms web page.

Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
 
Changes to this privacy policy
Yianni Mooney Auctioneer has the discretion to update this privacy policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
 
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
You may contact us by mail, email or telephone as follows:
PO Box 97, Caloundra, Queensland, 4551
info@yiannimooneyauctioneer.com.au
P:  0420 300 977
 
Complaints
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to our Companies (see the Contacting Us section for more information). We will acknowledge receipt of a complaint within 2 business days.
 
We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.
 
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:
Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218, SYDNEY NSW 2001
enquiries@oaic.gov.au
P: 1300 363 992
 
Review
This policy is to be reviewed as follows:
•    Annually as a minimum
•    Following an information security incident
•    Following significant changes to our systems
•    Following changes to the relevant State and Commonwealth legislation
 
Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.
 
The most up-to-date version of our Company’s Privacy Policy will be available on our website www.yiannimooneyauctioneer.com.au